At Vacacionalos, we respect your privacy and understand the importance of the information you entrust to us. These Privacy Policies describe the practices employed by Vacacionalos.com in relation to the information you provide to us through the use of our site and / or applications through the different platforms.

How do we keep your information safe? Vacacionalos.com takes the security of its users very seriously because it uses appropriate technical and organizational measures in order to protect your personal information against unauthorized processes or outside the law, as well as the prevention of accidents of loss of information.

What information do we get from you? When you use our services, Vacacionalos.com automatically obtains certain information related to your computer or other device that you use to access our services, IP address of the computer, unique identifier of the mobile device. Technical information about your computer or mobile device, type of device, ID number, search engine used, operating system or platform.

How do we use this information? We use the information we collect about you for various purposes, primarily to: Verify your eligibility for the use of a specific service; Respond to your questions or needs with the greatest veracity, promptness and with the best possible response; Analyze and understand our audience (where they are located, how they use the services we offer, what they like most about our services, etc.).

Fraud Prevention: Vacacionalos.com reserves the right to disclose information of its users when it deems it necessary for investigative, preventive purposes or to respond to requirements that allow for legal clarification on suspicion of illegal or fraudulent activities. Also to protect the security and / or rights of our users, ours or those of third parties. Legal purposes: Vacacionalos.com will share information of its users if required by legal or governmental authorities in order to comply with the law and not interfere with any investigation of a legal nature.

Information considerations. To use our services or access certain information on our website, we may ask you to register. In this case, you will be asked for some personal information that may include your email, your name and your telephone number. If you decide, on your own initiative, to participate in any of our contests, the information provided by you will be destined solely and exclusively for the purpose previously indicated.

For Vacacionalos it is important to maintain transparency with all our clients, which is why we recommend reading our cancellation policies and reservations so that they are informed. The rates published on the website are only valid at the moment of making the quotation; they are guaranteed at the moment of receiving the corresponding payment. All reservations are subject to availability, and can not be guaranteed until full payment has been received.

A reservation is considered completed, when you are provided with a confirmation number and the corresponding charge has been applied. At the time of booking, you authorize the use of your credit card number to make the payment, and you expressly confirm that you know and accept our reservation, payment, disclaimer and cancellation policies. You need to print your reservation voucher and present it when claiming the services you have booked.

Cancellation policies Tours - Cancellations and reimbursements are made with a notice of cancellation one week before the service before and will have a charge of 10% of the total sale. It will not apply the reimbursement in notices with less than 72 hours before the activity or if the service was not used and / or the tour is lost due to not showing at the indicated time.

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